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UPMC Quality Improvement Specialist (UPMC Shadyside) in Pittsburgh, Pennsylvania


Are you passionate about delivering the best care possible and want to make a difference in the lives of your patients? Join us at UPMC Shadyside as we provide Life Changing Medicine to our community!

UPMC Shadyside, a three-time Magnet designated hospital , is currently hiring a Full-Time Quality Improvement Specialist.

About the Position:

If you are an individual looking to support innovative change in healthcare this position is for you! You will be working collaboratively with peers, unit leadership, and physicians within the Quality Department.

  • Daylight, M-F no shifts or Holidays. Minnimum Travel

Why Work at UPMC?

UPMC is committed to investing in nurses like you – financially, personally, and professionally – starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your nursing career.


  • Ensure that clinical design projects maintain patient care as the center of the work. Influence staff acceptance of recommended practice changes by articulating the contribution to clinical improvements and established patient care goals. Seek out and integrates cost-saving opportunities into clinical practice changes.

  • Consult with essential stakeholders such as administrative and medical staff leaders, department heads, and critical committees as appropriate to finalize and advance the project goals. Establish and maintain positive working relationships with staff, medical staff leaders, and other support areas. Elicit input and advisement in areas where clinical design project work is occurring. Form a partnership with the director of the project area, facilitate work activities and negotiate additional support as needed.

  • Assess the developmental stage of the workgroup and identifies strategies to meet achievement goals. Coach and advise team members collaboratively with their supervisor as needed to fulfill their role in a project team. Effectively communicate improvements that are made via verbal or written communication of clinical design activity to work for teams, staff, managers, and administrators throughout the organization and UPMC Health System. Ensure the application of a tracking method to monitor progress towards goals and identifies the need for a redesign of practice improvements targeted by the clinical design initiative. Collect and present accurate, timely data to display the results of process improvement efforts. When assigned, complete special projects and performs other related duties according to agreed-upon goals and parameters. Utilize cost-effective approaches when planning team activity.

  • May have direct reports. Effectively coordinate the assessment of new clinical design projects for implementation at the facility or facilities as assigned. Conduct a yearly assessment of operations/issues and utilizes data from other organizational assessments and surveys to contribute to and prioritize the establishment of quality, cost, and service goals of the organization. Lead or co- facilitates teams created from the annual assessment and organizational goals. Assume a leadership role in the core clinical design team meetings and other key committees. Assume delegated leadership role/related duties as needed to support redesign efforts. Create a supportive environment in the department where redesign work is occurring that is sensitive to the issues and needs of that area.

  • Role models appropriate and effective methods for data analysis, problem-solving, communication negotiation, and persuasion skills. Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management, and application of quality improvement activities. Provide mentorship for individuals at the department/unit/team level. Participate in professional organization activities to enhance personal growth and cultivate relationships in the field at a regional and national level. Communicate clinical design efforts and accomplishments via formal presentations and or publications at local, regions and national forums when available.


  • Bachelor's degree in Nursing, Business Administration or related field required at the time of hire/transfer, a Master's degree in BusinessAdministration preferred

  • Minimum 5 years of related experience with 3 years of hospital and healthcare experience required

  • Knowledge of information systems and process improvement techniques Must be able to demonstrate skills to understand and interpret data.

  • Mobility and visual manual dexterity. Physical stamina for frequent walking, standing, and lifting.

Licensure, Certifications, and Clearances:

  • UPMC-approved certification or a Master's degree in a related field is required. Must maintain certification status

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

REQNUMBER: 640818398