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UPMC Crisis Clinician Associate - resolve Crisis Services in Pittsburgh, Pennsylvania


Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

Resolve Crisis Services has been Allegheny County’s premiere crisis program since 2008. With expansion program in mobile and other departments, we are looking for highly skilled caring professionals to join our team.

For more information, please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Under the direction of the Crisis Clinician Supervisor, the Crisis Clinician Associate is responsible for providing clinical services to consumers experiencing a self-identified crisis. Primary responsibility is responding to crisis related situations from community professionals and persons. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, de-escalation, and documentation of all duties previously mentioned.

The Crisis Clinician Associate position is now eligible for a Sign-On Bonus! If you are seeking a change and looking to make a difference in crisis services now is your moment to find your place at UPMC!!!

Sign-On Bonus Details

$3,500 with a 2 year commitment or $5,000 with a 3 year commitment


  • Successfully participate in and complete Crisis Clinician orientation process.

  • Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician.

  • Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills.

  • Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.

  • Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.

  • Work efficiently and independently in crisis setting.

  • Support consumer and negotiate appropriate referral services.

  • Consults with the Clinician II to establish disposition plans.

  • Advocates for Consumer admission to Crisis Residential program when appropriate.

  • Encourages Consumers to consider admission to Walk-In program for further support and assessment when appropriate.

  • Meets documentation expectations and completes all required paperwork.

  • Completes face to face crisis assessments.

  • Responds to telephone calls from consumer(s), community, and natural supports.

  • Manages crisis situations effectively using positive approaches.

  • Participate in interdisciplinary activities such as trainings and staff meetings.

  • Completes case reviews.

  • Helps to manage and support the therapeutic milieu, including safety.


  • Bachelor's Degree in Psychology, Counseling or Social Work (Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience).

  • Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

  • Recovery-oriented interpersonal relations.

Licensure, Certifications, and Clearances:

  • Cardiopulmonary Resuscitation (CPR)

  • Comprehensive Crisis Management (CCMC)

  • Driver's License

  • Act 31 Child Abuse Reporting with renewal

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal


UPMC is an Equal Opportunity Employer/Disability/Veteran

REQNUMBER: 22000381