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UPMC Western Psychiatric Hospital’s Psychiatric Emergency Services department (PES), located in Pittsburgh’s Oakland neighborhood, is open 24 hours a day for people of all ages. We offer a safe and secure treatment setting. Our team includes attending/resident psychiatrists, nurses, BH Navigators, and Peer Specialists who are committed to providing the best emergency care for our patients.

The BH Navigator I oversee assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within a psychiatric service either in person or virtually/telephone. Develop initial treatment plan to facilitate disposition planning and assists with bed placement or disposition planning. Ability to identify acuity level of patient. Facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. Functions in ED and medical inpatient area or PsychCare+.

This position is located out of Western Psychiatric Hospital’s Psychiatric Emergency Services Department located in Oakland of Pittsburgh, PA. Must be willing to provide 24/7 coverage with day/evening/night shifts.

Responsibilities:

· Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork.

· Demonstrate ability to utilize DSMV and to develop provisional diagnosis.

· Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies, and proper time frames.

· Knowledge of insurance programs, processes and able to obtain authorizations as needed.

· Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

· Maintain competency requirements.

· Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.

· Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly.

· Follow outpatient scheduling or referral documentation guidelines.

· Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.

· Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.

· Ability to verbally present the case to physicians and others.

· Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.

· Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.

· Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources, and facilitating the patient/family's ability to accept referrals.

· Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience

OR

· Master's Degree in Psychology, Counseling or Social Work.

· Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

· Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

· Ability to identify problems, implement resolution, reassesses situation/problem. Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

· Ability to work collaboratively within a multidisciplinary team. Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.

· A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

· Exhibit openness and willingness to learn.

· Flexible schedule; rotating shifts.

· History/record of all above services consistently delivered with a service excellent attitude.

· Ability and willingness to work in a managed care environment.

· Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

· May in the course of their job duties be in rooms where medications are stored.

· No contact with medications is allowed.

Licensure, Certifications, and Clearances:

· Cardiopulmonary Resuscitation (CPR)

· Comprehensive Crisis Management (CCMC)

· Act 31 Child Abuse Reporting with renewal

· Act 33 with renewal

· Act 34 with renewal

· Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran