Job Information
UPMC Urgent Care Technician Senior in Mechanicsburg, Pennsylvania
Purpose:
Provide triage, clinical care, screening, diagnostic testing, and assisting providers with patient exam and procedures for acute care and occupational health services. Provide support to patient registration as needed.
Responsibilities:
CLINICAL:
Accompany patient to the exam room and verify identity.
Collection of patient information, past medical history, medication review and health screening per rooming guidelines.
Obtain vital signs, prepare patient and room, set up instruments and equipment needed to complete the visit.
Assist provider with the patient exam and procedures.
Completes orders and referrals.
Schedule patients for advanced care with specialists or clinical services.
Relay instructions, provides health education and plan of care to patient/family.
Performs direct patient care and assists with a variety of orthopedic and wound related care including clean and dress wounds, splinting and application of prefabricated durable medical equipment.
Instruct patients on care for their injury and use of durable medical equipment.
Administers medications, vaccines and breathing treatments according to provider order and following departmental protocols.
Performs medical testing, including EKG, audiology, and spirometry.
Performs full audiogram and screening audiometry following National Institute for Occupational Safety and Health standards.
Performs spirometry following National Institute for Occupational Safety and Health standards.
Follow protocols for specialized occupational health physicals and surveillance programs.
Conducts respiratory fit testing.
Follow established procedures for the collection and processing of specimen/cultures for analysis including the appropriateness and stability of sample.
Maintains competencies in techniques to obtain specimens via nasopharyngeal, nasal, oropharynx, capillary, wound, urine, etc.
Performs point of care testing according to protocol.
Performs drug and alcohol testing following chain of custody protocols and approved standards for urine, saliva, hair, breath, blood collection.
Complies with equipment maintenance, completes logs and calibrations according to protocols.
Complies with regulatory agencies.
Reports equipment malfunction and concerns to Team Leader.
Stocks supplies and reports low inventory according to protocols.
Recognizes critical, abnormal, and unacceptable results and follow up according to established protocols adheres to established laboratory policies in areas of procedures, methods, quality control, quality assurance and safety.
Screen and monitor the acuity of patients within the waiting area.
Prioritize patients based on acuity and type of service.
Informs care team of patients in distress and acts as a first responder in emergent situations.
Maintains and cleans rooms and equipment according to protocols and manufacture guidelines.
REGISTRATION:
Provides a warm greeting to all patients, guiding them through use of self-arrival technology or by leading them through the registration process and enrollment in MyUPMC patient portal.
Registers occupational health patients following employer and workers compensation panel guidelines.
Obtains, verifies, and updates demographic, financial and guarantor information into the scheduling/financial system.
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtains signatures of patient or family member for consent of treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Collect co-payments and any other applicable payments at the point of service.
Performs in accordance with system wide competencies/behaviors.
Performs other duties as assigned.
Must have two years of clinical experience.
Must have a minimum current employment of 6 months with UPMC Retail Medicine.
Must obtain Medical Assistant Certification prior to promotion to Senior.
Successfully obtains other required certifications as described below.
Must be in good standing with HR and Practice Manager.
Ability to multi-task, work independently and with a team of care givers.
Must be able to adapt to variable workload and work with a diverse patient population.
Must be able to remain calm and respond to emergent situations.
Licensure, Certifications, and Clearances:
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Certified Medical Assistant (CMA)
Certified Professional Collector
Act 31
Act 33
Act 34
Act 73
UPMC is an Equal Opportunity Employer/Disability/Veteran