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UPMC Contact Center Specialist I--Lemoyne in Lemoyne, Pennsylvania

Description

Our team is growing and we have a variety of opportunities available for Contact Center Specialist I. If you’re passionate about customer service, are comfortable working in a call center, and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Responsibilities:

  • Review, verify, and enter the patient's demographic and insurance information to ensure data integrity. Answer multi-line telephone system and schedule appointments, assist patients with requests for providers, and provide general office information to patients.

  • Demonstrate the ability to understand the reason/needs for the patient or clinicians call and apply the decision making ability to page or contact the appropriate physician to meet the patient's needs.

Qualifications

  • High school graduate or equivalent.

  • Two years customer service experience or call center experience required.

  • OR one year health insurance call center and claims adjustments experience required.

  • Detail Oriented.

  • Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.

  • Must be able to maintain confidential information.

  • Excellent organizational, interpersonal and communication skills.

  • Competent in MS Office/PC skills

  • Must be able to make appropriate decisions based on the circumstances as well as established protocols.

  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:

Clearances must be dated within 90 days

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

REQNUMBER: 653269689

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