UPMC Contact Center Specialist I--Lemoyne in Lemoyne, Pennsylvania
Our team is growing and we have a variety of opportunities available for Contact Center Specialist I. If you’re passionate about customer service, are comfortable working in a call center, and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!
Review, verify, and enter the patient's demographic and insurance information to ensure data integrity. Answer multi-line telephone system and schedule appointments, assist patients with requests for providers, and provide general office information to patients.
Demonstrate the ability to understand the reason/needs for the patient or clinicians call and apply the decision making ability to page or contact the appropriate physician to meet the patient's needs.
High school graduate or equivalent.
Two years customer service experience or call center experience required.
OR one year health insurance call center and claims adjustments experience required.
Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.
Must be able to maintain confidential information.
Excellent organizational, interpersonal and communication skills.
Competent in MS Office/PC skills
Must be able to make appropriate decisions based on the circumstances as well as established protocols.
Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran